Quality Management Systems

A quality management system provides you with the means to:

  • Improve service user satisfaction
  • Monitor and improve the services you deliver (process efficiency, range of services, or other domains of improvement)
  • Monitor compliance to standards
  • Monitor compliance with contractual requirements
  • Manage risk
How JBTC can help
  • There are many good products out there to assist you to manage quality but they can be costly. We can help you sort through what's on the market and choose something to meet your needs.
  • If you want to design an in-house system, JBTC can help you to map your current structures and data sources, and provide advice on how to build in simple but meaningful quality management systems.
  • We can help you to design and implement quality management systems to cover service user satisfaction; service outcomes; service offerings; human and physical resource management; information management and more.
  • We also have a quality management system training course.