Monitoring for Change
Noticing changes, or the lack of expected change, in service users, is critical to quality service delivery and risk management. Monitoring involves making mini assessments that occur between formal assessment and reassessments. It requires making observations about changes in or around a person whilst still ensuring there are some areas of privacy for a person. It also requires effective information management systems to ensure that monitoring is systematic within an organisation and that monitoring data feeds into continuous quality improvement (CQI) systems.
- What monitoring is and what it isn't
- What types of change are relevant and why
- How monitoring information flows within an agency and how that information is managed
- Communicating to direct delivery staff and volunteers the importance of monitoring and how to effectively
- Links between monitoring information and quality care to individuals, and CQI systems for the organisation