Emotional labour refers to the ‘work’ involved when employees are expected to display certain emotions as part of their job (or not display certain emotions they may be feeling), and at the same time, to apply industry principles and/or promote organisational goals. Research and anecdotal evidence suggests that poorly managed stress; Emotional Labour; and/or factors relating to attachments between workers (or volunteers) and clients is implicated in:
- Emotional stress, dissonance or burnout
- Compassion fatigue
- Professional boundary problems
- Absenteeism and morale problems
- Staff turnover
- WHS problems
This course explores the ways in which we do this, and how we manage the impact emotional labour in our lives.
- Emotional Labour and (emotional) Display Rules
- Emotional Labour and Burn Out
- Process and Relational job types - how they differ in Burn Out triggers
- Self care and managing emotional labour
- The opportunity to understand some of the feelings I have experienced.
- It was a subject that is very close to my heart, such a huge part of my job.
- I felt validated.