Feedback from Service Users - course details

Constant communication with your Service Users is the key to being a responsive service. This course explores all the ways your agency collects, or can collect, positive or negative feedback from your service users. We then explore the ways your agency can put that information to use.

Standards: 
HCS 3.3
Topics covered:
  • Feedback and why it is essential to service effectiveness
  • Identifying sources of feedback
  • Encouraging and recognising feedback
  • Documenting and using feedback
  • Feeding back your feedback
Duration: 
Full day ONLY
Suitable for: 
anyone
Prerequisites: 
none
Comments:
  • none