Advocacy - course details

This course provides a practical exploration of the use of Advocates in home support (HACC) and home care package services. The course focuses equally on:

  • Working effectively with Advocates;
  • Assisting people (service users or potential service users) to access an Advocate; and
  • Ensuring the organisation has systems in place to support access to, and the use of, Advocates.
Standards: 
HCS 3.4
Topics covered:
  • What is an Advocate?
  • Promoting and supporting Advocacy and Advocates
  • Working effectively with Advocates
  • Ensuring organisational systems are 'Advocate friend
Duration: 
Full day ONLY
Suitable for: 
front line staff, team leaders and managers
Prerequisites: 
none
Comments:
  • Jenny is a great presenter/educator. I wish all our trainers/educators were as good.
  • Trainer was articulate and very informative.
  • [I liked most] Work-shopping policies and using real life examples.
  • I got genuine information and education on issues I didn't fully understand.
  • [I liked most] Understanding clearly the process for using an advocate.
  • [I liked most] Getting information that can be added in the policy.
  • I gained new knowledge & perspective.